Housekeeping Operations Manager

hace 4 semanas


Madrid, Madrid, España Accor Hotels A tiempo completo
Housekeeping Operations Manager

Company Overview
Accor Hotels is seeking a highly skilled Housekeeping Operations Manager to join our team. As a key member of our Housekeeping department, you will be responsible for ensuring the highest levels of cleanliness and guest satisfaction are maintained in our hotel.

Key Responsibilities

Housekeeping Planning
  • Assist the Executive Housekeeper in planning and coordinating the activities of housekeeping supervisors and the team

People Management
  • Establish and maintain seamless coordination and cooperation with all departments of the hotel to ensure maximum productivity, morale, and guest service
  • Maintain appropriate staffing levels to consistently provide excellent guest service
  • Provide effective support to the team to enable them to deliver a range of effective and efficient services
  • Ensure that the team has been trained on all safety provisions
  • Motivate and develop staff to ensure smooth functioning of the department and promote teamwork
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction

Operational Management
  • Inspect guest and public areas regularly to ensure that furnishings, facilities, and equipment are clean and in good condition
  • Maintain appropriate grooming standards in hygiene, uniforms, appearance, posture, and conduct of the Housekeeping personnel
  • Assist in inventories and coordinate training programs
  • Coordinate all repairs and refurbishments
  • Conduct follow-ups to ensure that high standards of quality are maintained and that all procedures are adhered to
  • Inspect rooms regularly to ensure cleanliness and maintenance
  • Coordinate operations with department coordinators, supervisors, and other departmental managers to ensure operational readiness and efficiency in resource utilization
  • Coordinate the making of new uniforms and maintain records of condemned linen and uniforms
  • Ensure that all records regarding uniforms are maintained
  • Interact with guests and personnel of the hotel in an efficient and friendly manner
  • Ensure that the highest standards of cleanliness, maintenance, and safety are practiced in the Housekeeping department and all other areas of the hotel


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