Housekeeping Operations Manager
hace 4 semanas
Company Overview
Accor Hotels is seeking a highly skilled Housekeeping Operations Manager to join our team. As a key member of our Housekeeping department, you will be responsible for ensuring the highest levels of cleanliness and guest satisfaction are maintained in our hotel.
Key Responsibilities
Housekeeping Planning
- Assist the Executive Housekeeper in planning and coordinating the activities of housekeeping supervisors and the team
People Management
- Establish and maintain seamless coordination and cooperation with all departments of the hotel to ensure maximum productivity, morale, and guest service
- Maintain appropriate staffing levels to consistently provide excellent guest service
- Provide effective support to the team to enable them to deliver a range of effective and efficient services
- Ensure that the team has been trained on all safety provisions
- Motivate and develop staff to ensure smooth functioning of the department and promote teamwork
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction
Operational Management
- Inspect guest and public areas regularly to ensure that furnishings, facilities, and equipment are clean and in good condition
- Maintain appropriate grooming standards in hygiene, uniforms, appearance, posture, and conduct of the Housekeeping personnel
- Assist in inventories and coordinate training programs
- Coordinate all repairs and refurbishments
- Conduct follow-ups to ensure that high standards of quality are maintained and that all procedures are adhered to
- Inspect rooms regularly to ensure cleanliness and maintenance
- Coordinate operations with department coordinators, supervisors, and other departmental managers to ensure operational readiness and efficiency in resource utilization
- Coordinate the making of new uniforms and maintain records of condemned linen and uniforms
- Ensure that all records regarding uniforms are maintained
- Interact with guests and personnel of the hotel in an efficient and friendly manner
- Ensure that the highest standards of cleanliness, maintenance, and safety are practiced in the Housekeeping department and all other areas of the hotel
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