Housekeeping Supervisor

hace 4 semanas


Madrid, Madrid, España Accor Hotels A tiempo completo
Job Summary

As a Housekeeping Supervisor at Fairmont Mount Kenya Safari Club, you will be responsible for leading and supervising the day-to-day operation of the housekeeping department to ensure exceptional service standards are maintained. You will handle guest concerns, work closely with the maintenance team, and ensure a clean and safe working environment.

Key Responsibilities
  • Lead and supervise the housekeeping team to ensure efficient and effective operations
  • Handle guest concerns and respond promptly to maintain high levels of guest satisfaction
  • Work closely with the maintenance team to report necessary repairs and renewals
  • Ensure a clean and safe working environment and participate in health and safety initiatives
  • Conduct daily briefings with staff at floor level and manage and supervise all tasks of the team
Requirements
  • Bachelor's Degree in Hotel Management or Diploma in Housekeeping
  • At least two years of relevant experience in a similar capacity, preferably in a luxurious international hotel
  • Good working knowledge of Opera and Microsoft Suite
  • Ability to take on a physically demanding job and work well under pressure in a fast-paced environment
  • Strong interpersonal and problem-solving abilities
What We Offer
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities


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