Housekeeping Operations Manager

hace 2 días


Madrid, Madrid, España Edition Hotels A tiempo completo

Job Summary

As a key member of the Edition Hotels team, the Housekeeping Operations Manager plays a vital role in ensuring the highest standards of cleanliness and guest satisfaction in our hotel. This entry-level management position focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club, and Laundry, if applicable. The successful candidate will work closely with employees to clean and maintain guestrooms and public spaces, complete inspections, and hold team members accountable for corrective action. This role is responsible for ensuring guest and employee satisfaction while maintaining the operating budget.

Candidate Profile

We are seeking a highly motivated and organized individual with a high school diploma or GED and at least one year of experience in housekeeping or a related field. Alternatively, a two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is also acceptable without prior work experience.

Core Work Activities

The Housekeeping Operations Manager will be responsible for:

  • Managing Housekeeping Operations and Budgets: Ensuring knowledge and understanding of OSHA regulations are up to date, overseeing all lost and found procedures, and obtaining lists of rooms to be cleaned immediately and prospective check-outs or discharges to prepare work assignments.
  • Inventorizing stock to ensure adequate supplies and ensuring guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Working effectively with the Engineering department on guest room maintenance needs and understanding and complying with loss prevention policies and procedures.
  • Ensuring all employees have proper supplies, equipment, and uniforms and assisting in supervising an effective inspection program for all guestrooms and public space.
  • Managing linen inventory and guest supplies and assisting in the ordering of supplies as necessary.
  • Supervising Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
  • Ensuring Exceptional Customer Service: Handling guest problems and complaints seeking assistance from supervisor as necessary, assisting in the review of comment cards and guest satisfaction results with employees, and setting a positive example for guest relations.


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