Housekeeping Operations Manager
hace 1 día
At Accor Hotels, we are seeking a highly skilled and experienced Housekeeping Operations Manager to join our team. The successful candidate will be responsible for managing and directing all Housekeeping activities in the hotel to ensure that the highest levels of cleanliness and guest satisfaction are maintained.
Key Responsibilities:
- Assist the Executive Housekeeper in planning and coordinating the activities of housekeeping supervisors and the team.
- Establish and maintain seamless coordination and cooperation with all departments of the hotel to ensure maximum productivity, morale, and guest service.
- Provide effective support to the team to enable them to deliver a range of effective and efficient services.
- Ensure that the team has been trained on all safety provisions.
- Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Requirements:
- Minimum 2 years of experience in a management-level position in a luxury hotel.
- Experience in a luxury hotel/resort environment preferred.
- Good command of English in both oral and written forms.
- Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word) and Opera PMS.
- High level of confidence and strong interpersonal skills to handle all levels of communication with colleagues and guests.
- Able to resolve problems and make decisions confidently.
- Uses sensitivity and discretion in supporting guests' needs.
- Leadership skills – collaborative, enabling, and entrepreneurial.
- Career-focused, wanting to grow and develop, self-motivated.
- Good knowledge in HACCP.
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