Key Account Experience Manager

hace 3 semanas


Valencia, Valencia, España Wibit Consulting & Services (Wibitcs) A tiempo completo

Company Overview

We are excited to collaborate with a leading Outsourcing/BPO company as they seek to recruit a Dutch-speaking Key Account Experience Manager to join a brand-new team focused on the Fintech industry. This is an exceptional opportunity for a talented individual to leverage their communication skills and customer experience expertise in a dynamic and international environment.

Salary

The salary for this position will be based on experience, skills, and performance, offering a competitive remuneration package. The estimated monthly salary for this role in Valencia, Spain, ranges from €2,500 to €3,000 (approximately €30,000 to €36,000 per year) before taxes.

Job Description

As a Dutch-speaking Key Account Experience Manager, you will play a vital role in communicating with customers through various channels such as phone, email, chat, and social media. Your primary responsibility will be to showcase excellent communication skills, including listening, empathy, and the ability to personalize every customer conversation. You will also guide customers with their questions and ensure they receive the right solution, leaving a positive impression. Additionally, you will identify and address customer needs to escalate internally and improve processes.

Requirements

To excel in this role, you must possess:

  • Excellent Dutch language skills (C2 level)
  • C1 English proficiency
  • Smart problem-solving skills with a keen eye for customer service
  • Calm and empathetic demeanor when dealing with challenging customers
  • Curiosity and love for investigating and applying creative problem-solving skills to ensure customer satisfaction
  • Target-driven mindset aiming to exceed expectations

Benefits

This full-time contract of 39 hours per week offers various benefits, including:

  • A dynamic and international team environment
  • Benefit program featuring free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and exciting team events
  • High-performance culture to support career growth within the organization

Besides

Wibit Consulting & Services prioritizes providing support with Spanish administration.


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