Help Desk Specialist
hace 5 días
Company Overview: At Vets Hired, we strive to provide exceptional service and support to our clients. As a Technical Support Expert, you will be an integral part of our team, ensuring seamless operation and integration of various technology platforms.
Salary: $65,000 - $85,000 per annum (dependent on location and experience)
Job Description:
- Scope of Work: Provide remote troubleshooting and technical support services for families, students, and employees, ensuring seamless operation and integration of various technology platforms.
- This role encompasses support across Help Desk operations, Chromebook management, inventory oversight, technical assistance, Google Workspace, Student Information System (SIS) administration, Learning Management System (LMS) administration, and system integrations.
Required Skills and Qualifications:
- Proficiency in Excel, Google Workspace applications, and Admin Console.
- Knowledge of current and legacy cloud-based operating systems and office software.
- Competence in utilizing diagnostic tools and following predefined processes.
- Strong record-keeping and documentation skills.
- Creative problem-solving abilities with a focus on providing excellent customer service.
- Strong communication skills, both written and oral, with an emphasis on collaboration and teamwork.
- Familiarity with evolving online technologies that support a virtual work environment.
- A minimum of a high school diploma or equivalent.
- Certifications in IT, Computer Diagnostics/Repair, and Network Diagnostics/Repair.
Benefits:
- Opportunity to work with a dynamic team.
- Professional development and growth opportunities.
- Comprehensive benefits package.
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