Renewal Process Expert
hace 3 semanas
We are seeking a skilled Renewal Process Expert to play a pivotal role in ensuring the ongoing satisfaction and retention of our existing customer base.
Key Responsibilities- Client Relationship Management: Develop strong, positive relationships with assigned clients to understand their needs, challenges, and goals.
- Proactive Renewal Engagement: Proactively engage with clients before contract expiration to discuss renewal options and demonstrate the value of SAP.
- Renewal Process Execution: Provide end-to-end renewal execution support, maintaining knowledge of commercial negotiation, renewal execution, and support on transactional steps related to renewals and replacements.
- Renewal Forecasting and Reporting: Maintain accurate records of client interactions, renewal statuses, and forecasted revenue, providing renewal forecasting support by accurately scrubbing renewals 12 months in advance of expiration date.
- Critical Thinking and Problem-Solving: Critical thinker with the ability to work under pressure and resolve complex issues.
- Excellent Communication Skills: Strong negotiation and communication skills, with the ability to articulate value propositions effectively.
- Organizational and Time Management Skills: Excellent organizational skills, with a keen attention to detail and the ability to manage multiple priorities.
- Technical Skills: Proficiency in Microsoft Office Suite and ability to navigate SAP software systems.
- SAP Commercial Software Experience: Ability to work through multiple SAP commercial software systems and knowledgeable in internal SAP processes.
- Negotiation Authority: Knowledgeable on SAP Cloud Terms and Conditions and how to convert legacy agreements, as well as scope of negotiation authority within SAP's policies and procedures.
- Language Requirements: Spanish (preferred).
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Our company culture is focused on collaboration and a shared passion to help the world run better. We win with inclusion, and our culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
Estimated Salary Range: $80,000 - $110,000 per year.
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