Global Customer Service Liaison
hace 3 días
Customer service plays a vital role in the success of Agilent Technologies. As a Global Customer Service Liaison, you will be part of a multicultural team that works closely with sales representatives to deliver exceptional customer experiences.
Key Responsibilities:
- Process formal quotes and orders accurately and efficiently.
- Interact with sales and customers to provide timely and accurate information, resolve problems, and perform pre-sales and post-sales functions.
- Serve as a liaison between customers and internal organizations to address inquiries.
- Manage the end-to-end customer experience by applying knowledge of customer situations, company processes, and compliance requirements.
- Identify and communicate process improvement opportunities to management.
- Perform routine administrative duties using prescribed procedures.
Requirements:
- Excellent written and verbal communication skills in English, Spanish, and French.
- Time management, multitasking, and prioritization skills in a fast-paced environment.
- Demonstrated customer service focus.
- Strong computer and systems skills, including accurate data entry.
- Ability to work cohesively with diverse teams and communicate effectively.
- Strong problem-solving skills.
- A proactive approach, curiosity to learn, and ability to take initiative and ownership.
- MS Office experience with emphasis on Excel.
- SAP/CRM experience preferred.
What We Offer:
- A dynamic and inclusive work environment built on integrity, sharing, and trust.
- Career development opportunities in an international company.
- Competitive compensation and benefits package: $80,000 - $110,000 per year, company pension scheme, private healthcare, lunch vouchers, gym funding, and many more.
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