Global Customer Service Liaison

hace 3 días


Barcelona, Barcelona, España Agilent Technologies A tiempo completo

Customer service plays a vital role in the success of Agilent Technologies. As a Global Customer Service Liaison, you will be part of a multicultural team that works closely with sales representatives to deliver exceptional customer experiences.

Key Responsibilities:

  • Process formal quotes and orders accurately and efficiently.
  • Interact with sales and customers to provide timely and accurate information, resolve problems, and perform pre-sales and post-sales functions.
  • Serve as a liaison between customers and internal organizations to address inquiries.
  • Manage the end-to-end customer experience by applying knowledge of customer situations, company processes, and compliance requirements.
  • Identify and communicate process improvement opportunities to management.
  • Perform routine administrative duties using prescribed procedures.

Requirements:
  • Excellent written and verbal communication skills in English, Spanish, and French.
  • Time management, multitasking, and prioritization skills in a fast-paced environment.
  • Demonstrated customer service focus.
  • Strong computer and systems skills, including accurate data entry.
  • Ability to work cohesively with diverse teams and communicate effectively.
  • Strong problem-solving skills.
  • A proactive approach, curiosity to learn, and ability to take initiative and ownership.
  • MS Office experience with emphasis on Excel.
  • SAP/CRM experience preferred.

What We Offer:
  • A dynamic and inclusive work environment built on integrity, sharing, and trust.
  • Career development opportunities in an international company.
  • Competitive compensation and benefits package: $80,000 - $110,000 per year, company pension scheme, private healthcare, lunch vouchers, gym funding, and many more.

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