Customer Solutions Engineer
hace 4 semanas
Customer Solutions Engineer
About Us:
Dow Jones is a leading provider of news and information solutions for businesses and professionals.
We offer a range of products and services that help our customers make informed decisions and stay ahead of the competition.
Role:
As a Customer Solutions Engineer, you will be responsible for driving the technical integration of our products and services with our customers' systems and applications.
You will work closely with our sales teams and customers to understand their technical requirements and provide solutions that meet their needs.
Responsibilities:
Work with sales teams and customers to understand their technical requirements and provide solutions that meet their needs.
Determine technical and business requirements from customers and propose technical solutions in a professional manner and to agreed timeframes.
Demonstrate solutions that meet the customers' business requirements and address any technical and product questions during the sales cycle.
Advise and guide prospective customers during their integration of our products and services, including building and managing proof of concepts.
Share best practices, model designs etc. with prospects and customers for both technical development and in support of customer's internal approvals processes.Provide feedback to Dow Jones Product and Technology teams on emerging requirements and themes and customer technology trends.
Contribute to the team's portfolio of best practices and processes.
Stay aware of emerging technologies and techniques that can be beneficial to the role and team.
Skills & Experience Required:
Professionalism and a customer-first approach.
More than 5 years' prior work in a customer-facing customer engineering role.
Software development experience using Agile development practices.
Intermediate knowledge of SQL, Python and NodeJS languages.
Demonstrated experience building and leading technical product demonstrations that include APIs.
Business acumen and strategic problem-solving skills to assist with customer requirements.
Experience responding to functional and technical elements of RFIs/RFPs.
Degree in Computer Science or a related field.
Highly Desired:
Experience working with Google Cloud Platform (GCP), particularly BigQuery.
Strong coding skills in any modern programming language.
Experience working with Cloud services for data ingestion, processing and storage.
Understanding of Machine Learning techniques, specifically, Natural Language Processing (NLP) and text mining.
Experience and familiarity with our products and lines of business including Factiva, Risk & Compliance, Newswires, etc.
Reasonable Accommodation:
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process.
If you need assistance or accommodation in completing your application, due to a disability, please email us.Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need.
Business Area:
Dow Jones - Partnerships & Licensing
Job Category:
Software Product Engineering
Union Status:
Non-Union role
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