Customer Solutions Engineer

hace 2 semanas

Barcelona, Barcelona, España Dow Jones A tiempo completo
Job Title:

Customer Solutions Engineer

About Us:
Dow Jones is a leading provider of professional information and news. We are seeking a Customer Solutions Engineer to join our team.

Role:
The Customer Solutions Engineer will work closely with our sales team and customers to understand their technical integration needs and provide solutions that meet their business requirements.

Responsibilities:
Work with sales, prospects, and customers to understand and exploit integration possibilities with Dow Jones data and services.
Design solutions and provide implementation guidance.
Determine technical and business requirements from customers and propose technical solutions in a professional manner and to agreed timeframes.
Demonstrate solutions that meet the customers' business requirements and address any technical and product questions during the sales cycle.
Advise and guide prospective customers during their integration of Dow Jones data and services, including building and managing proof of concepts.
Share best practices, model designs, etc. with prospects and customers for both technical development and in support of customer's internal approvals processes.
Provide feedback to Dow Jones Product and Technology teams on emerging requirements and themes and customer technology trends.
Contribute to the team's portfolio of best practices and processes.
Stay aware of emerging technologies and techniques that can be beneficial to the role and team.

Requirements:
Professionalism and a customer-first approach.
More than 5 years' prior work in a customer-facing customer engineering role.
Software development experience using Agile development practices.
Intermediate knowledge of SQL, Python, and NodeJS languages.

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