Customer Solutions Engineer
hace 1 día
About the Role:
We are seeking a highly skilled Customer Solutions Engineer to join our team at Dow Jones. As a key member of our sales team, you will be responsible for driving technical integration for our prospects, customers, and partners.
Responsibilities:
- Work with sales teams to understand customer needs and design solutions that meet their requirements.
- Determine technical and business requirements from customers and propose solutions in a professional manner.
- Demonstrate solutions to customers and address any technical and product questions during the sales cycle.
- Advise and guide customers during their integration of Dow Jones data and services.
- Share best practices and model designs with customers to support their technical development and internal approvals processes.
- Provide feedback to Dow Jones Product and Technology teams on emerging requirements and customer technology trends.
- Contribute to the team's portfolio of best practices and processes.
Requirements:
- Professionalism and a customer-first approach.
- More than 5 years' experience in a customer-facing customer engineering role.
- Software development experience using Agile development practices.
- Intermediate knowledge of SQL, Python, and NodeJS languages.
- Demonstrated experience building and leading technical product demonstrations that include APIs.
- Business acumen and strategic problem-solving skills to assist with customer requirements.
- Experience responding to functional and technical elements of RFIs/RFPs.
- Degree in Computer Science or a related field.
Desirable Skills:
- Experience working with Google Cloud Platform (GCP), particularly BigQuery.
- Strong coding skills in any modern programming language.
- Experience working with Cloud services for data ingestion, processing, and storage.
- Understanding of Machine Learning techniques, specifically Natural Language Processing (NLP) and text mining.
- Experience and familiarity with our products and lines of business, including Factiva, Risk & Compliance, Newswires, etc.
About Dow Jones:
Dow Jones is a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch, and Financial News. We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process.
Business Area: Dow Jones - Partnerships & Licensing
Job Category: Software Product Engineering
Union Status: Non-Union role
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Barcelona, Barcelona, España Dow Jones A tiempo completo{"h1": "Customer Solutions Engineer at Dow Jones", "p": "At Dow Jones, we're seeking a skilled Customer Solutions Engineer to join our team. As a critical technical partner for our customers and sales teams, you'll drive the technical integration for Dow Jones' prospects, customers, and partners.Responsibilities:* Work with Sales, prospects, and customers to...
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Barcelona, Barcelona, España Dow Jones A tiempo completo{"h1": "Customer Solutions Engineer at Dow Jones", "p": "At Dow Jones, we're seeking a skilled Customer Solutions Engineer to join our team. As a critical technical partner for our customers and sales teams, you'll drive the technical integration for Dow Jones' prospects, customers, and partners.Responsibilities:* Work with Sales, prospects, and customers to...
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