Customer Experience Strategist
hace 4 días
Xm Cyber is a leading hybrid cloud security company that's revolutionizing the way organizations approach cyber risk. Our exposure management platform transforms the way you identify and address vulnerabilities, misconfigurations, and identity exposures across cloud and on-prem environments.
Job DescriptionWe're seeking an experienced Customer Success Manager to join our team. As a trusted advisor, you'll guide and oversee the customer journey to ensure successful adoption, operationalization, and value realization of our platform. You'll collaborate with Sales, Onboarding, Product Management, R&D, Marketing, and other teams to guarantee customer satisfaction and retention.
Key Responsibilities- Customer Management:
- Evaluate customers' organizational structure, business drivers, and desired operational outcomes from deploying Xm Cyber solutions.
- Develop success plans with critical goals and key performance indicators, measuring customer progress and reporting achievements internally and externally.
- Cultivate strong relationships with key stakeholders at customer organizations, including senior-level executives.
- Technical Expertise:
- Serve as a technical expert for implementing and delivering Xm Cyber's product portfolio, working closely with the Onboarding team.
- Guide customers through best practices for securing their environment and lead technical deep-dive sessions on exposure reduction and remediation.
- Commercial Acumen:
- Lead renewal processes and ensure high retention rates.
- Identify growth opportunities (upsells and cross-sells) and maintain close collaboration with the sales team and Sales Engineering.
A competitive salary of $120,000 - $180,000 per year, depending on experience, plus benefits and opportunities for career growth in a dynamic and innovative company.
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