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Customer Success Manager
hace 2 meses
We are seeking a highly skilled Customer Success Manager to join our team at Smallpdf. As a Customer Success Manager, you will be responsible for managing a portfolio of strategic clients, ensuring their needs are met, and identifying opportunities for growth and retention.
Key Responsibilities- Develop and nurture strong relationships with current clients, including direct, partner, and reseller relationships.
- Consult with customers to find solutions to problems in document lifecycle management, including contract negotiations and pricing discussions.
- Consolidate customer feedback and collaborate with Product Managers on roadmaps to ensure customer satisfaction.
- Act as the primary point of contact for specific accounts and client needs, serving as a brand ambassador for our products.
- Ensure accounts receive services within budget and meet their needs, accurately managing key accounts in our CRM system.
- Document all customer calls, emails, and meetings, identifying opportunities to improve efficiency and effectiveness.
- Monitor customer satisfaction and address concerns to achieve high retention rates.
- Draft strategic plans and proposals for expansion revenue opportunities, collaborating with the Sales Leadership Team, Product Managers, Marketing, and Customer Support.
- 3-5 years of experience in establishing strong business relationships with key stakeholders, decision makers, technical evaluators, and C-Level Executives.
- Strong knowledge of B2B SaaS sales, with a track record of winning multi-year, 4-6 figure deals in a retention-focused environment.
- Self-motivated, hard worker, and fast learner, with exceptional ability to communicate with and orchestrate multiple stakeholders at the same time.
- Fluent in German (this is a big plus).
- A competitive salary and benefits package.
- The opportunity to work with a talented team of professionals in a dynamic and fast-paced environment.
- A comprehensive training program to help you develop your skills and advance your career.
- A hybrid work environment, with flexibility to work from home and meet with the team occasionally.
- A pet-friendly office environment.
- A personal development budget of up to 2000 CHF every year, plus days off for courses or training.
- Internal knowledge sharing and external coaching options during your working hours to boost both your hard and soft skills.
- Possibility of a Phantom stock option plan (PSOP).
