Client Service Director for Spanish-Speaking Markets

hace 2 semanas


Madrid, Madrid, España Cross Border Talents A tiempo completo
Overview

Cross Border Talents is seeking a Client Service Director to oversee key activities, lead and develop teams, and collaborate closely with regional management in Madrid. This role is ideal for professionals passionate about delivering exceptional service while driving performance and fostering a positive work environment.

Salary and Benefits

The estimated salary for this position is EUR 50,000 per year, plus additional benefits including meal allowance (EUR 9/day), transport allowance (EUR 50/month), bonuses up to EUR 200 per quarter, and full insurance coverage starting from the first day.

Job Description

This senior-level role involves overseeing multiple activities, developing action plans, and collaborating with regional management to drive team performance. The successful candidate will be responsible for:

  • Activity Coordination: Monitor, consolidate, and validate site activity Key Performance Indicators (KPIs). Contribute expertise to projects and select key participants for involvement. Develop and execute action plans to enhance performance metrics.
  • Team Leadership: Provide coaching and professional development for team leaders and staff. Oversee and approve recruitment aligned with company values. Set and evaluate individual and team goals on an annual basis.
  • Collaboration and Reporting: Act as the primary link to the Regional Manager, ensuring transparency and reporting on team progress and initiatives.
Requirements

To be considered for this role, candidates must have:

  • A minimum of 2 years of higher education (Bac +2)
  • Proven experience in team management with strong leadership and coordination abilities
  • Interpersonal Skills: Effective at managing complex or high-pressure situations
  • Organizational Skills: Strong task planning and delegation
  • Analytical Skills: Proficient in data interpretation and KPI monitoring
  • Languages: Proficiency in Spanish and English is required; additional foreign languages are an asset
What We Offer

As a valued member of our team, you can expect:

  • Full coverage of insurance starting from your first day
  • Bonuses up to EUR 200 per quarter and EUR 170 annually
  • Meal allowance (EUR 9/day) and transport allowance (EUR 50/month)


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