French-Speaking Client Service Lead
hace 1 semana
About the Role:
We are seeking a highly skilled French-Speaking Client Service Lead to join our dynamic team in Madrid, Spain. This is a permanent contract with a competitive salary and benefits package.
Job Summary:
The ideal candidate will have proven experience in client service management or a similar role, with fluency in French (spoken and written) and a good level of English. Strong leadership, communication, and interpersonal skills are essential for this position.
Main Responsibilities:
- Lead and manage client accounts to ensure a high level of customer satisfaction.
- Act as the main point of contact for French-speaking clients, addressing their needs and concerns effectively.
- Collaborate with internal teams to develop and implement client-focused strategies.
- Oversee service delivery to ensure adherence to quality standards and deadlines.
- Prepare and deliver performance reports and insights to clients.
- Support and mentor the customer service team to achieve their targets.
Requirements:
- Fluency in French (spoken and written) and a good level of English.
- Proven experience in client service management or a similar role.
- Strong leadership, communication, and interpersonal skills.
- Ability to handle multiple accounts and priorities in a fast-paced environment.
- Problem-solving mindset with a focus on delivering results.
About the Salary:
The estimated annual salary for this position is approximately €55,000 - €65,000 depending on experience and qualifications. This includes a comprehensive benefits package and opportunities for career growth in a supportive, multicultural environment. Our hybrid work model offers a balance between on-site collaboration and remote work after 6 months of successful on-site performance.
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