Client Relationship Manager
hace 4 días
Job Title: Client Relationship Manager
About the Job:We are seeking an experienced Client Relationship Manager to lead our client service team in Madrid. As a key member of our team, you will be responsible for managing client relationships, ensuring high levels of customer satisfaction and driving business growth.
Key Responsibilities:- Manage and maintain strong relationships with French-speaking clients, addressing their needs and concerns effectively.
- Lead the development and implementation of client-focused strategies in collaboration with internal teams.
- Oversee service delivery to ensure adherence to quality standards and deadlines.
- Prepare and deliver performance reports and insights to clients.
- Support and mentor the customer service team to achieve their targets.
- Fluency in French (spoken and written) and a good level of English.
- Proven experience in client service management or a similar role.
- Strong leadership, communication, and interpersonal skills.
- Ability to handle multiple accounts and priorities in a fast-paced environment.
- Problem-solving mindset with a focus on delivering results.
- A competitive salary of approximately €45,000 per year.
- A permanent contract with a comprehensive benefits package.
- Work-life balance with Monday to Friday shifts.
- Comprehensive training and onboarding program.
- Opportunities for career growth in a supportive, multicultural environment.
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