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Customer Success Manager
hace 2 meses
We are seeking a highly motivated and experienced Customer Success Manager to join our team at MongoDB. As a key member of our Customer Success organization, you will be responsible for building and maintaining strong relationships with our largest global customers, helping them to realize and improve the value of their MongoDB subscription and services.
The ideal candidate will have a passion for technology and a proven track record of success in a customer-facing role. You will be responsible for establishing relationships and becoming a trusted advisor for best practices, helping to remove roadblocks or challenges for customers. You will work closely with other MongoDB partners, including Sales, Marketing, Support, Product, and Professional Services, to build the CS brand across our entire organization.
Key Responsibilities- Build Strategic Relationships: Develop and maintain strong relationships with key customers, understanding their business needs and goals, and providing strategic guidance and support to ensure their success with MongoDB.
- Lead Customer Onboarding: Lead the onboarding process for new customers, ensuring a seamless and successful experience, and validating and identifying customer needs, potential challenges, and key project timelines.
- Drive Customer Adoption: Promote and encourage the implementation of paid MongoDB features across your assigned customer portfolio, identifying opportunities for growth and expansion.
- Proactively Mitigate Risk: Identify and mitigate risk of churn, ensuring high customer satisfaction and referenceability.
- Develop and Implement Standard Methodologies: Help to develop and implement standard methodologies, processes, and tools to continually improve MongoDB's Customer Success Program.
- Proven experience working in a Customer Success, Account Management, or similar customer-facing role.
- Experience with large-scale, technologically sophisticated, Enterprise-scale customers in a fast-paced SaaS environment.
- A mind for technology and a passion for partnership and collaboration.
- Outstanding verbal and written communication skills, with the ability to present to technical and business stakeholders, both internally and externally.
- Proficiency in German language skills is required for this role.
We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and experienced professional looking to make a meaningful impact, we encourage you to apply for this exciting opportunity.
