Lisbon Lighting Product Technical Support Professional
hace 4 días
Company Overview: Founded by two French entrepreneurs in the year 2000, Blu Selection has grown into an international customer experience specialist with a global presence and over 50,000 employees. Our Lisbon hub serves as an international center for customer service experiences on behalf of top progressive brands.
">Salary: The compensation package includes a gross monthly salary of €890 x 14 months, plus a performance bonus of up to €100 per month, meal vouchers worth €7.23 per workday, reimbursement of some transportation costs, private health insurance, and dental plan after six months. For those residing outside Portugal, there is a one-time reimbursement of up to €400 for an initial flight ticket after four months, as well as four months of accommodation in a shared flat provided by the company (with rental fees applicable).
Job Description: As a Technical Support Specialist for Lighting Products, your responsibilities will include providing support to customers through inbound requests and documenting relevant case information. You will assist users with pre-sales inquiries, technical support issues via phone, email, and social media channels. It is essential to adapt the brand's voice and tone for interactions on both private and public channels. Your primary goal is to ensure excellent customer satisfaction through friendly and appropriate responses while working in a multicultural team environment alongside diverse colleagues.
Required Skills and Qualifications: To succeed in this role, you must be a native French speaker, have a good level of English, and be motivated and committed to your work. You should also have no trouble writing in French and possess a sales/commercial background or previous experience in customer service or credit recovery, although these are not strictly necessary. Key qualities include being a team player, willing to work with people from various nationalities, and adaptable in a fast-paced environment.
Benefits: This position offers a unique opportunity to collaborate with some of the biggest brands in the industry within a multicultural and international environment. You will receive fully paid training, professional development, and career evolution opportunities. With rotating shifts from 7 am to 7 pm, Monday to Saturday, this role provides flexibility and variety in your daily work schedule.
Estimated Salary Range: Based on industry standards and considering the location and job requirements, the estimated annual salary range for this position is approximately €80,000 - €90,000.
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