Technical Customer Support Specialist
hace 6 días
We're committed to delivering exceptional customer experiences, and we need talented individuals like you to join our team. As a French-English Technical Support Representative, you'll be working in a hybrid partially onsite in our Sofia, Bulgaria location and partially out of your home.
What You'll Do:
- Provide technical support to field engineers, technicians, and product support personnel involved in diagnosing, troubleshooting, and repairing renewable energy systems.
- Assist sellers and homeowners during and after system installation and commissioning.
- Troubleshoot issues related to installations remotely via phone, email, and live chat.
- Document all customer interactions in our Customer Relations Management System and ensure follow-up until cases are resolved.
- Escalate complex issues to Tier 2 support and Team Lead as required.
- Meet group and individual performance metrics, including response times and resolution rates.
What You Bring to the Role:
- Prior experience in Technical Support, Electronics or electrical support.
- Ability to read, write and speak in French and English.
- Ability to ask the right questions in a calm and respectful manner in order to diagnose issues and analyze complex data sets.
- Aptitude and detail orientation to prepare technical support reports.
- Comfortable resolving the customer's issues before escalating to the next level.
- Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations.
- A technical solution-oriented mindset to ensure happy customers.
Benefits:
- Supportive of your career and professional development.
- Inclusive culture and community-minded organization where giving back is encouraged.
- Global team of curious lifelong learners guided by our company values.
- Base wage plus performance-based opportunities.
- Healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.
About Your Role:
You'll report to Team Lead and contribute to the success of the customer experience and the overall success of the team. Our TTEC community is here for you as one dynamic, global family. With a base salary range of $45,000 - $65,000 per year, depending on your experience and qualifications, this role offers a competitive compensation package that reflects your value to our team.
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