Technical Support Specialist
hace 13 horas
Are you ready to elevate your career as a Technical Support Specialist in a fast-paced fintech environment? Ebury, a global leader in financial technology, is seeking a talented professional to join our support engineering team.
About EburyWe're a pioneering company that applies new technologies to enhance and automate financial services and processes, empowering small and medium-sized businesses to trade and transact internationally. Our cutting-edge approach has made us a leader in the industry.
Job DescriptionIn this role, you will collaborate with a group of specialists to provide comprehensive support across all areas of our business. You'll troubleshoot applications, services, and infrastructure issues reported by end-users, verify and document issues and bugs for accurate tracking and escalation, manage incidents, and work with development teams to establish support workflows and monitoring plans for new products and projects.
Requirements- Experience providing Level 2 (L2) support in a tech-driven business environment.
- Proficient problem-solving skills and strong technical troubleshooting abilities.
- Software development experience, particularly with Python.
- Familiarity with AWS and/or Google Cloud, and Linux administration is a plus.
We offer a competitive salary of approximately $65,000 per year, depending on location and experience. In addition, we provide:
- Variety of meaningful and competitive benefits to meet your needs.
- Continuous professional growth through our career progression framework with regular reviews.
- Equity process through a performance bonus.
- Allowance to take annually paid time off as well as during local public holidays.
- Continued personal development through training and certification.
- A diverse technology team that cares deeply about culture and best practices, and believes in agile principles.
- The opportunity to contribute to our technical design through our open and collaborative Request For Comments (RFC) process.
- We are Open Source friendly, following Open Source principles in our internal projects and encouraging contributions to external projects.
This is a hybrid role, requiring 4 days in the office and 1 day working from home. As a member of our support engineering team, you will be part of a dynamic and innovative environment where you can grow and develop your skills.
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