Customer Experience Excellence Coordinator
hace 2 semanas
About Us & Our Culture
We, at Cobee, strive for innovation and employee satisfaction. Our mission is to provide a comprehensive compensation solution that enhances the overall well-being of our employees.
Since our inception in 2018, we have grown significantly, offering a diverse range of benefits across three countries. With over €55 Million in venture capital funding, backed by renowned investors, we continue to expand globally.
We believe in fostering a culture of excellence, teamwork, and innovation. Our values include Humble Excellence, where we prioritize informed decision-making and collaboration; Team Innovation, where we encourage creativity and risk-taking; and Lean Ownership, where we proactively seek ways to improve our company.
About The Role
As a Customer Experience Specialist, you will play a crucial role in enhancing customer satisfaction and loyalty. You will work closely with various departments to drive improvements across the customer journey and maintain a customer-centric focus in all aspects of our business operations.
Main Responsibilities
- Act as the first point of contact for our customers, ensuring an exceptional customer experience across different channels.
- Communicate with customers in a frictionless manner, providing excellent service standards.
- Determine the cause of problems, gather necessary information from customers, and provide temporary workarounds or solutions.
- Collaborate with Product and Customer Success teams to resolve incidents and provide assistance to clients.
- Investigate root causes of issues when something is not working properly.
- Maintain a positive, empathetic, and professional attitude towards customers at all times.
- Propose new ways to improve our service, product, strategies, and processes.
Requirements
- Prioritize actions based on impact and urgency.
Estimated Salary: $80,000 - $110,000 per annum (dependent on location and experience)
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