Customer Experience Excellence Coordinator

hace 2 semanas


Madrid, Madrid, España Cobee A tiempo completo

About Us & Our Culture

We, at Cobee, strive for innovation and employee satisfaction. Our mission is to provide a comprehensive compensation solution that enhances the overall well-being of our employees.

Since our inception in 2018, we have grown significantly, offering a diverse range of benefits across three countries. With over €55 Million in venture capital funding, backed by renowned investors, we continue to expand globally.

We believe in fostering a culture of excellence, teamwork, and innovation. Our values include Humble Excellence, where we prioritize informed decision-making and collaboration; Team Innovation, where we encourage creativity and risk-taking; and Lean Ownership, where we proactively seek ways to improve our company.

About The Role

As a Customer Experience Specialist, you will play a crucial role in enhancing customer satisfaction and loyalty. You will work closely with various departments to drive improvements across the customer journey and maintain a customer-centric focus in all aspects of our business operations.

Main Responsibilities

  • Act as the first point of contact for our customers, ensuring an exceptional customer experience across different channels.
  • Communicate with customers in a frictionless manner, providing excellent service standards.
  • Determine the cause of problems, gather necessary information from customers, and provide temporary workarounds or solutions.
  • Collaborate with Product and Customer Success teams to resolve incidents and provide assistance to clients.
  • Investigate root causes of issues when something is not working properly.
  • Maintain a positive, empathetic, and professional attitude towards customers at all times.
  • Propose new ways to improve our service, product, strategies, and processes.

Requirements

  • Prioritize actions based on impact and urgency.

Estimated Salary: $80,000 - $110,000 per annum (dependent on location and experience)



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