Customer Experience Coordinator

hace 6 días


Madrid, Madrid, España Sonder A tiempo completo

Company Overview:
Sonder is a revolutionary hospitality company that aims to make the world of better stays open to all. Each property has a bespoke design, featuring a mix of rooms, suites, and apartments. Our mobile app allows guests to navigate their stay effortlessly from check-in to checkout.

The Opportunity:
We are seeking an exceptional Customer Experience Coordinator who will be the face of Sonder. This role involves working collaboratively with team members to create an exceptional first impression on our guests, visitors, and internal partners. The successful candidate will guide guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features.

Responsibilities:
• Communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay.
• Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.
• Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members.
• Flexibly support the back-of-house team on a day-to-day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues.
• Assist market leadership with administrative tasks to keep all operations running smoothly and contribute to continuous improvement in the guest experience.

Requirements:
• Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles.
• Personable, service-minded, and positive; you love speaking with guests in-person and through digital support channels.
• Excellent problem-solving skills, with a proactive approach to addressing guest needs and a desire to get it done for our guests.
• Strong computer literacy and writing skills, and comfortable switching between multiple desktop and mobile applications.
• Organized, hardworking, and detail-oriented; someone who thrives in a fast-paced environment with an ability to work effectively both independently and in a team.

About Us:
Sonder is committed to delivering amazing guest experiences. We offer competitive compensation, including an estimated $55,000 - $65,000 per year, depending on location and experience.



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