Customer Experience Coordinator

hace 4 semanas


Madrid, Madrid, España Ovextech A tiempo completo
Role Overview

About Ovextech: We are a distinguished BPO and IT solutions provider driven by innovation. Our team delivers tailored customer-centric services, including inbound and outbound call handling, technical support, and live chat assistance.

Key Responsibilities
  • Manage high volumes of incoming phone calls with efficiency
  • Generate sales leads through effective communication and relationship-building
  • Determine and meet customers' needs to achieve satisfaction
  • BUILD long-term relationships and trust with customer accounts through open and interactive dialogue
  • Provide accurate and timely information using suitable methods
  • Meet personal and team sales targets, as well as call-handling quotas
  • Resolve customer complaints efficiently, offering alternatives and following up on resolution
  • Maintain accurate records of customer interactions and process customer accounts professionally
Requirements and Qualifications
  • Proven experience in customer support or client service
  • A track record of consistently exceeding sales quotas
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and best practices
  • Customer orientation and adaptability in responding to diverse personalities
  • Excellent communication and presentation skills
  • Ability to prioritize tasks, manage time effectively, and multitask
Salary Estimate

The estimated salary range for this role is $50,000 - $70,000 annually, based on industry standards and location factors.



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