Senior Customer Experience Coordinator

hace 2 semanas


Madrid, Madrid, España Findasense A tiempo completo

Company Overview

At Findasense, we are a global company that specialises in creating personalised experiences for our customers. We use the power of data to drive our strategies and execute innovative solutions.

Salary

We offer a competitive salary of €40,000 per year, which reflects the value you bring to our team.

Job Description

As a Senior Customer Experience Coordinator, you will play a crucial role in managing direct communication across all digital channels. Your primary responsibility will be to ensure customer satisfaction aligns with our business goals. You will work proactively to resolve customer queries on a Q&A basis and participate in team meetings to report on project status and contribute content creation.

Required Skills and Qualifications

To succeed in this role, you will need to possess excellent customer service skills, be organised and attentive to detail. You should also be a sociable person who enjoys interacting with customers and generating good engagement. As you will communicate with both the German and global teams in English, it is essential that you are native German and bilingual in English. Having knowledge of Spanish or another language is desirable but not necessary.

Benefits

We offer an attractive benefits package, including 23 days of annual leave, your birthday off, major medical insurance coverage, and a connectivity allowance for remote working expenses. You will also have access to flexible remuneration through Cobee's restaurant, transport, and childcare cards. Our hybrid work environment allows you to work at your own pace, and exciting opportunities for career growth are available.

Why Choose Us?

Findasense values self-management, transparency, and collaboration. Our unique EPIC model drives our culture and enables us to create long-lasting relationships with our customers. If you are passionate about delivering exceptional customer experiences and contributing to a noble cause, this could be the ideal opportunity for you.



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