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Vehicle Experience Coordinator
hace 1 mes
As a Vehicle Experience Coordinator, you will play a critical role in ensuring the highest level of satisfaction among our OEM vehicle owners. You will be responsible for handling driver requests, identifying and addressing the root causes of assistance requests, and collaborating with team members to achieve project objectives.
This is an excellent opportunity for individuals who are passionate about delivering exceptional customer experiences and are fluent in Swedish. As a member of our team, you will have the chance to develop your skills, work with a diverse group of professionals, and contribute to the success of our organization.
Key Responsibilities:
- Handle Driver Requests: Manage driver inquiries through multiple channels, ensuring the identification and understanding of the request.
- Remote Assistance: Identify and address the root causes of the assistance requests.
- Record all customer contact in order to track the activities.
- Data Management: Input relevant customer data into the case management system.
- Team Collaboration: Participate in team meetings, share personal results and feedback, and contribute to team achievements and targets.
Salary: $80,000 per year
About MSX International Inc.
MSX International Inc. is a leading provider of industry-leading expertise in the mobility industry. With a global presence and a team of over 5,000 professionals, we deliver tailored solutions to our clients.
