Demand Operations Support Analyst

hace 2 semanas

Madrid, Madrid, España Board Deutschland Gmbh A tiempo completo

Join Board's Intelligent Planning Platform Team

As a Demand Operations Support Analyst, you will play a crucial role in the Demand Operations team as part of a wider GTM Operations. Your expertise will help optimize performance of marketing, sales, and partner initiatives by leveraging GTM technology and supporting end-users with training and troubleshooting.

Key Responsibilities:

User Assistance and Support: Responding to Inquiries - Address user questions and issues related to demand management processes and tools via a ticketing system.
Basic Troubleshooting: Diagnose and resolve common issues with GTM systems and related business processes, providing immediate support to minimize disruptions.
Escalation: Escalate complex or unresolved requests to higher-level support, ensuring timely and effective resolution.

System Configuration and Maintenance:

System Configuration: Assist users with initial system setup, template creation, and tasks such as sales/marketing cadences/campaigns creation and list building.
Routine Maintenance: Perform regular maintenance tasks to ensure optimal configuration and performance of the demand operations systems.

User Onboarding & Enablement:

Onboarding New Users: Guide new users through the setup and basic use of demand operations systems.
User Enablement: Conduct 'how-to' sessions, share best practices, and create instructional materials to help users effectively utilize system features.

Monitoring and Reporting:

Usage and Performance Monitoring: Monitor user activity, capabilities adoption, and system performance to proactively identify potential issues and develop improvement initiatives.
Generating Reports: Create reports to provide insights and track performance.

Documentation and Knowledge Management:

Creating Documentation: Support development and maintenance of user guides, FAQs, and knowledge base articles to address common queries and document processes.
Logging Interactions: Document all user interactions, issues, and resolutions in a ticketing system for future reference and analysis.

Data Quality and Integrity:

Ensure data accuracy and consistency across the demand operations systems.

About Board

At Board, we help enterprises plan smarter, drive outcomes, and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 30 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every colleague brings unique value to our whole. We collaborate openly and effectively to deliver results and celebrate our shared success, thrive on innovation, and embrace a growth mindset to aim higher every day.

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