Demand Operations Support Specialist
hace 4 semanas
About the Role
As a Demand Operations Support Analyst at Board Deutschland Gmbh, you will play a crucial role in the Demand Operations team as part of a wider GTM Operations. Your primary responsibility will be to provide business process and administrative support for demand operations capabilities, ensuring smooth operation and adoption by business users.
Key Responsibilities
• User Assistance and Support: Respond to user inquiries and issues related to demand management processes and tools via a ticketing system.
• Basic Troubleshooting: Diagnose and resolve common issues with GTM systems and related business processes, providing immediate support to minimize disruptions.
• Escalation: Escalate complex or unresolved requests to higher-level support, ensuring timely and effective resolution.
• System Configuration and Maintenance: Assist users with initial system setup, template creation, and tasks such as sales/marketing cadences/campaigns creation and list building.
• User Onboarding & Enablement: Guide new users through the setup and basic use of demand operations systems.
• Monitoring and Reporting: Monitor user activity, capabilities adoption, and system performance to proactively identify potential issues and develop improvement initiatives.
• Generating Reports: Create reports to provide insights and track performance.
• Documentation and Knowledge Management: Support development and maintenance of user guides, FAQs, and knowledge base articles to address common queries and document processes.
• Data Quality and Integrity: Ensure data accuracy and consistency across systems.
Requirements
We are looking for a highly motivated and detail-oriented individual with excellent communication skills and a passion for delivering exceptional customer support. If you have a strong understanding of business processes and a willingness to learn and adapt to new technologies, we encourage you to apply for this exciting opportunity.
About Board Deutschland Gmbh
Board Deutschland Gmbh is a leading provider of Intelligent Planning Platforms, trusted by thousands of organizations worldwide. We are committed to helping enterprises plan smarter, drive outcomes, and lead transformation. Our team is passionate about delivering innovative solutions and exceptional customer support.
What We Offer
We offer a dynamic and collaborative work environment, opportunities for professional growth and development, and a competitive compensation package. If you are a forward-thinking individual looking for a challenging and rewarding role, we encourage you to apply for this position.
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