Demand Operations Support Specialist
hace 3 semanas
At Board, we're passionate about helping enterprises plan smarter and drive outcomes. As a Demand Operations Support Analyst, you'll play a crucial role in our Demand Operations team, providing business process and administrative support for demand operations capabilities. Your expertise will help optimize performance of marketing, sales, and partner initiatives by leveraging GTM technology and supporting end-users with training and troubleshooting.
Key Responsibilities- User Assistance and Support: Respond to inquiries, address user questions and issues related to demand management processes and tools via a ticketing system.
- Basic Troubleshooting: Diagnose and resolve common issues with GTM systems and related business processes, providing immediate support to minimize disruptions.
- Escalation: Escalate complex or unresolved requests to higher-level support, ensuring timely and effective resolution.
- System Configuration and Maintenance: Assist users with initial system setup, template creation, and tasks such as sales/marketing cadences/campaigns creation and list building. Perform regular maintenance tasks to ensure optimal configuration and performance of the demand operations systems.
- User Onboarding & Enablement: Guide new users through the setup and basic use of demand operations systems. Conduct 'how-to' sessions, share best practices, and create instructional materials to help users effectively utilize system features.
- Monitoring and Reporting: Monitor user activity, capabilities adoption, and system performance to proactively identify potential issues and develop improvement initiatives. Create reports to provide insights and track performance.
- Documentation and Knowledge Management: Support development and maintenance of user guides, FAQs, and knowledge base articles to address common queries and document processes. Document all user interactions, issues, and resolutions in a ticketing system for future reference and analysis.
- Data Quality and Integrity: Ensure data accuracy and integrity by identifying and resolving data discrepancies and inconsistencies.
We're looking for a forward-thinking professional who is passionate about innovation and collaboration. If you're excited about the opportunity to join our team and contribute to our mission, we'd love to hear from you
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