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Demand Operations Support Specialist
hace 1 mes
We are seeking a highly skilled Demand Operations Support Analyst to join our team at Board International. As a key member of our Demand Operations team, you will play a crucial role in providing business process and administrative support for demand operations capabilities, ensuring smooth operation and adoption by business users.
Your expertise will help optimize performance of marketing, sales, and partner initiatives by leveraging GTM technology and supporting end-users with training and troubleshooting.
Key Responsibilities- User Assistance and Support: Responding to Inquiries
- Basic Troubleshooting: Diagnosing and resolving common issues with GTM systems and related business processes
- Escalation: Escalating complex or unresolved requests to higher-level support
- System Configuration and Maintenance: Assisting users with initial system setup, template creation, and routine maintenance tasks
- User Onboarding & Enablement: Guiding new users through the setup and basic use of demand operations systems
- Monitoring and Reporting: Monitoring user activity, capabilities adoption, and system performance
- Generating Reports: Creating reports to provide insights and track performance
- Documentation and Knowledge Management: Supporting development and maintenance of user guides, FAQs, and knowledge base articles
- Data Quality and Integrity: Assisting with data entry, cleanup, and integrity checks
- User Feedback and Capabilities Improvement: Collecting user feedback and relaying user needs and pain points to the Demand Operations Field Support Supervisor
We are looking for a candidate with a strong understanding of GTM platforms, previous experience in a similar support role, and excellent communication and problem-solving skills.
Fluency in English is mandatory, and we value diversity and inclusion in our workplace.
