Demand Operations Support Specialist

hace 1 semana

Madrid, Madrid, España Board International A tiempo completo

At Board International, we empower enterprises to plan smarter, drive outcomes, and lead transformation with our Intelligent Planning Platform. Trusted by thousands of leading organizations, our platform has been designed with enterprise planning agility in mind and the passionate care of our people as our main driver.

We believe every colleague brings unique value to our whole. We collaborate openly and effectively to deliver results and celebrate our shared success, thrive on innovation, and embrace a growth mindset to aim higher every day.

If you're a forward-thinker looking for the great next step in your career within an innovative and collaborative environment, Board International is the right workplace for you.

Position: Demand Operations Support Analyst

As a Demand Operations Support Analyst, you will play a crucial role in the Demand Operations team as part of a wider GTM Operations.

You will be responsible for providing business process and administrative support for demand operations capabilities (processes, systems and insights), ensuring smooth operation and adoption by business users.

Your expertise will help optimize performance of marketing, sales and partner initiatives by leveraging GTM technology and supporting end-users with training and troubleshooting.

Key Responsibilities:

User Assistance and Support:

  • Responding to Inquiries: Address user questions and issues related to demand management processes and tools via a ticketing system
  • Basic Troubleshooting: Diagnose and resolve common issues with GTM systems and related business processes, providing immediate support to minimize disruptions
  • Escalation: Escalate complex or unresolved requests to higher-level support, ensuring timely and effective resolution

System Configuration and Maintenance:

  • System Configuration: Assist users with initial system setup, template creation, and tasks such as sales/marketing cadences/campaigns creation and list building
  • Routine Maintenance: Perform regular maintenance tasks to ensure optimal configuration and performance of the demand operations systems

User Onboarding & Enablement:

  • Onboarding New Users: Guide new users through the setup and basic use of demand operations systems
  • User Enablement: Conduct 'how-to' sessions, share best practices, and create instructional materials to help users effectively utilize system features

Monitoring and Reporting:

  • Usage and Performance Monitoring: Monitor user activity, capabilities adoption, and system performance to proactively identify potential issues and develop improvement initiatives
  • Generating Reports: Create reports to provide insights and track performance

Documentation and Knowledge Management:

  • Creating Documentation: Support development and maintenance of user guides, FAQs, and knowledge base articles to address common queries and document processes
  • Logging Interactions: Document all user interactions, issues, and resolutions in a ticketing system for future reference and analysis

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