Demand Operations Support Specialist

hace 1 semana

Madrid, Madrid, España Board Deutschland Gmbh A tiempo completo

About the Role

We are seeking a highly skilled Demand Operations Support Analyst to join our team at Board Deutschland Gmbh. As a key member of our GTM Operations team, you will play a crucial role in providing business process and administrative support for demand operations capabilities.

Key Responsibilities

  • Provide user assistance and support for demand management processes and tools via a ticketing system.
  • Basic troubleshooting: diagnose and resolve common issues with GTM systems and related business processes.
  • Escalate complex or unresolved requests to higher-level support.
  • System configuration and maintenance: assist users with initial system setup, template creation, and tasks such as sales/marketing cadences/campaigns creation and list building.
  • Routine maintenance: perform regular maintenance tasks to ensure optimal configuration and performance of the demand operations systems.
  • User onboarding & enablement: guide new users through the setup and basic use of demand operations systems.
  • Monitoring and reporting: monitor user activity, capabilities adoption, and system performance to proactively identify potential issues and develop improvement initiatives.
  • Generating reports: create reports to provide insights and track performance.
  • Documentation and knowledge management: support development and maintenance of user guides, FAQs, and knowledge base articles to address common queries and document processes.
  • Data quality and integrity: assist with data entry, cleanup, and integrity checks to ensure accurate and reliable data across the demand operations systems.
  • User feedback and capabilities improvement: gather user feedback on demand operations processes and systems, communicate user needs and pain points to the Demand Operations Field Support Supervisor to inform improvements and enhancements.

Requirements

  • Technical proficiency: strong understanding of GTM platforms such as Demandbase, Salesloft, Seismic, Ombud, LinkedIn Sales Navigator, Salesforce, ZoomInfo, D&B Hoovers, Marketo, or similar systems.
  • Experience: previous experience in a similar support role within a revenue operations or marketing and sales operations team.
  • Knowledge: foundations of demand management and understanding of how revenue operations and marketing and sales organisations operate.
  • Customer service orientation: commitment to providing excellent support and service to end-users.
  • Communication skills: excellent verbal and written communication skills to effectively support users.
  • Problem-solving skills: strong troubleshooting and problem-solving abilities.
  • Analytical skills: ability to analyze data and provide actionable insights.
  • Adaptability: ability to manage multiple tasks and adapt to changing priorities.
  • Language skills: fluency in English (mandatory).

About Board Deutschland Gmbh

Board Deutschland Gmbh is an equal opportunity employer and is committed to a diverse and inclusive workforce. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day.

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