Customer Support Operations Specialist

hace 4 semanas


Madrid, Madrid, España Airhelp A tiempo completo
Job Title: Customer Support Operations Specialist

Job Summary:

We are seeking a highly motivated and detail-oriented Customer Support Operations Specialist to join our team at AirHelp. As a key member of our customer support team, you will be responsible for assisting customers at every stage of our claim-handling process.

Key Responsibilities:

- Assist customers via email, chat, and social media channels
- Utilize your legal knowledge to advise and assist air travelers
- Work in a shift system (24/7/365) with morning, evening, and night shifts

Requirements:

- Fluent communication in English and Hungarian (both spoken and written, minimum B2 level)
- Experience working with targets (nice to have)
- Eagerness to learn about the airline industry and customer service
- Satisfaction from helping people and willingness to go the extra mile for them
- Ability to work in a shift system

Perks and Benefits:

- Private life and health insurance
- Flexible benefits including gym membership, personal education, childcare, public transportation, or leisure travel subsidy
- Annual travel allowance
- Language classes
- Personalized progression plan
- Internal training programs and knowledge-sharing events
- Unlimited, free use of AirHelp's services
- Lunch subsidy
- Access to mindfulness and well-being platform (Mindgram)
- MacBook Air
- Team days and parties

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