Customer Operations Specialist
hace 2 semanas
We are seeking a highly skilled Customer Operations Specialist to join our team at Embat. As a key member of our Customer Success team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and helping them get the most out of our financial management platform.
Your primary focus will be on resolving customer issues, developing knowledge bases, and working closely with internal stakeholders to drive process optimization and improvement. You will also be responsible for owning, coordinating, and solving technical issues generated by the use of Embat.
To succeed in this role, you will need to have experience in ticketing management, a customer service profile, and a hybrid mindset willing to work with different teams and have a global impact. You should be able to understand the big picture, have strong organization skills, and be proficient in CRM software (Zendesk).
We are looking for a team player who is passionate about fintech and has a hands-on attitude. If you are a Spanish and English speaker with a proficiency level, we would love to hear from you.
As a Customer Operations Specialist, you will have the opportunity to work with a fantastic team of people, backed by reputable international investors, and make a real impact on our customers' businesses.
Key Responsibilities:
- Lead and follow-up on customer issues and doubts.
- Understand customer needs for platform improvement.
- Develop knowledge bases for customers.
- Proactive problem resolution and relationship building.
- Work closely with product, marketing, sales, and implementation teams.
- Process optimization and improvement.
- Own, coordinate, and solve technical issues.
We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary package.
If you are passionate about customer success and want to make a difference in the fintech industry, we encourage you to apply for this exciting opportunity.
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