Operations Support Specialist

hace 1 mes


Madrid, Madrid, España Immfly A tiempo completo
{"title": "Operations Support Specialist", "description": "Revolutionize the Airline Industry with Immfly

At Immfly, we're pushing the boundaries of innovation in the airline industry. As an Operations Support Specialist, you'll play a crucial role in ensuring our cutting-edge digital solutions deliver exceptional passenger experiences.

Key Responsibilities:
  • Provide technical and operational assistance to customers through Jira and phone calls.
  • Collaborate with development, product, and technology teams to resolve issues and minimize operational impact.
  • Manage and prioritize tickets, ensuring timely resolution and effective communication with users.
  • Document incidents, solutions, and best practices in Confluence.
  • Identify process improvements and suggest enhancements to reduce issue recurrence.
  • Train users on internal systems and tools, promoting efficient use and preventing common issues.
Requirements:
  • 1-3 years of experience in a customer-focused technical support role.
  • Knowledge of hardware support, databases, Google and Microsoft Office Suite, and Jira.
  • Strong problem-solving skills, adaptability, and resilience.
  • Proactive, persistent, and results-driven mindset with a continuous learning attitude.
Why Immfly?
  • A full-time permanent contract with an attractive compensation package.
  • Flexible working hours and a hybrid work policy.
  • An international environment with a dynamic and disruptive team.
  • Limitless professional development opportunities.
", "lang_code": "en-US"}

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