Customer Service Representative in a Multilingual Environment
hace 3 semanas
Are you passionate about delivering exceptional customer experiences?
We are seeking a highly skilled Customer Service Representative to join our team at Teleperformance Spain.
This is a unique opportunity to work with a leading provider of contact center services, offering a dynamic and fast-paced environment that values creativity, innovation, and teamwork.
About the Role
We are looking for a Spanish native speaker who is fluent in English, with a minimum of 2 years of customer service experience.
The ideal candidate will possess excellent communication skills, both written and verbal, and be able to work effectively in a multicultural setting.
Responsibilities
- Provide frontline service to customers, ensuring their needs are met and exceeded.
- Routinely address customer inquiries and concerns in a friendly and efficient manner.
- Maintain high standards of quality and performance, meeting or exceeding key performance indicators (KPIs).
- Develop and maintain a thorough knowledge of our products and services.
Requirements
- Spanish native speaker.
- Fluent in English (written and spoken).
- Minimum of 2 years of customer service experience, preferably in a similar industry.
- Excellent communication and interpersonal skills.
- IT literate, with previous experience using Salesforce an advantage.
- Highly professional time management and telephone etiquette.
Benefits
- Part-time contract, 22.5 hours/week, Monday to Friday from 13:30 to 18:00.
- Salary: €9,653.19 gross/year.
- A hybrid working model in Barcelona, allowing for flexibility and work-life balance.
- A competitive benefits package, including referral fees and opportunities for growth and development.
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