Customer Service Representative in a Multilingual Environment

hace 3 semanas


Barcelona, Barcelona, España Teleperformance A tiempo completo

Are you passionate about delivering exceptional customer experiences?

We are seeking a highly skilled Customer Service Representative to join our team at Teleperformance Spain.

This is a unique opportunity to work with a leading provider of contact center services, offering a dynamic and fast-paced environment that values creativity, innovation, and teamwork.

About the Role

We are looking for a Spanish native speaker who is fluent in English, with a minimum of 2 years of customer service experience.

The ideal candidate will possess excellent communication skills, both written and verbal, and be able to work effectively in a multicultural setting.

Responsibilities

  • Provide frontline service to customers, ensuring their needs are met and exceeded.
  • Routinely address customer inquiries and concerns in a friendly and efficient manner.
  • Maintain high standards of quality and performance, meeting or exceeding key performance indicators (KPIs).
  • Develop and maintain a thorough knowledge of our products and services.

Requirements

  • Spanish native speaker.
  • Fluent in English (written and spoken).
  • Minimum of 2 years of customer service experience, preferably in a similar industry.
  • Excellent communication and interpersonal skills.
  • IT literate, with previous experience using Salesforce an advantage.
  • Highly professional time management and telephone etiquette.

Benefits

  • Part-time contract, 22.5 hours/week, Monday to Friday from 13:30 to 18:00.
  • Salary: €9,653.19 gross/year.
  • A hybrid working model in Barcelona, allowing for flexibility and work-life balance.
  • A competitive benefits package, including referral fees and opportunities for growth and development.


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