Customer Service Representative in Financial Services
hace 3 semanas
Are you a customer service enthusiast looking to make a real impact in the financial sector? As a Customer Service Representative with our client in Barcelona, you'll be the first point of contact for customers of one of the world's largest financial service providers.
You will be responsible for handling customer inquiries, technical complaints, and questions related to online banking and mobile apps. Your tasks will include providing end-to-end solutions for technical questions, assisting customers with queries about their cards, accounts, payment status, and fraud while following specific procedures.
Using phone and email channels, you will help customers while ensuring accurate documentation of actions taken with them in the system. This role requires a good listener who is comfortable and skilled in communicating with people, as well as being energetic and innovative in a fast-paced environment.
We offer a permanent contract with full-time rotating shifts, Monday to Friday from 09:00 - 21:00 and weekends from 09:00 - 17:00. You will receive fully paid training, professional development, and a 2-week career evolution program. Our company provides equipment, growth opportunities, team events, free Spanish lessons, meal allowance, ongoing training, an international environment, and support regarding NIE and SNS.
To be successful in this role, you should be fluent in Dutch and have a good level of English. Additionally, you must be reliable, able to handle sensitive data, and have an interest in the banking sector.
This Belgian business process outsourcing company is known for delivering quality service in customer experience and business consultancy for its clients. They are looking for new candidates to join their multilingual team based in Barcelona.
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