Customer Service Representative
hace 5 días
We are seeking a highly skilled Customer Service Representative to join our team at NewCo Communications in Valencia and Barcelona. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met with professionalism and courtesy.
Key Responsibilities- First-Line Support: Handle inbound and outbound administrative support requests via phone and email, resolving issues efficiently and effectively.
- Information Provision: Provide accurate and timely information to curators, judges, the registry, and other stakeholders through our digital platforms.
- Troubleshooting: Assist customers with general information questions, platform-related issues, user access, and PC configuration.
- Native-level proficiency in Dutch (spoken and written) and good English language skills.
- High school diploma or equivalent qualification required.
- Previous customer service experience is beneficial but not mandatory.
- Excellent communication and problem-solving skills.
- Able to multitask and prioritize tasks in a fast-paced environment.
- Familiarity with computer systems and software applications.
- Diverse and dynamic work environment that values cultural diversity.
- Hybrid working model for flexibility and work-life balance.
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