Technical Application Scientist II
hace 4 días
This position is with Mygwork, a leading employer and member of the LGBTQ+ business community. We are seeking a highly skilled Technical Application Scientist II to join our team.
Key Responsibilities- Provide pre- and post-sales technical support for our sequencing portfolio, particularly Ion Torrent Next Generation Sequencing instrumentation and Oncomine and AmpliSeq applications, software, and analysis.
- Support customers and field personnel, as well as relay feedback to the organization.
- Collaborate with Clinical Application Scientists and Field Application Scientists to ensure effective support for Ion and Oncomine Assays.
- Work on customer projects, providing technical expertise and clinical insights to enhance the implementation and utilization of our NGS platforms.
- Accurately record pertinent information from customer contacts in our Customer Relationship Management system and assist in the development of continuous improvement.
- Gather commercial and technological trends and convert them into technical tips, create FAQs, and work on troubleshooting guides.
- Recommend changes to our knowledge databases, websites, and other company-managed resources of technical information.
- Present technical updates to colleagues and contribute to our department meetings.
- Participate in frequent training on products and continuing education on our new applications and technologies.
- Bachelor's degree in a relevant scientific field (e.g., Molecular Biology, Genetics, Bioinformatics) is required.
- A Master's degree or PhD/post-doctoral experience in a relevant field is preferred.
- 2+ years laboratory experience.
- Strong 'Hands on' experience with Sequencing techniques, ideally with Oncology sequencing experience.
- Previous experience working in a clinical laboratory or clinical research environment, with exposure to NGS technologies and interpretation of genomic data, is highly desirable.
- Prior experience in customer service or a customer-facing role is a strong plus.
- Fluent English and Italian languages (spoken and written).
- Additional European languages are an asset.
Mygwork is an inclusive employer and a member of the LGBTQ+ business community. We are committed to enabling our customers to make the world healthier, cleaner, and safer. With over $1 billion invested annually in R&D, we empower our teams to put science into meaningful action and give our R&D colleagues the autonomy, resources, and tools they need to take science a step beyond.
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