Scheduling Coordinator
hace 2 días
About the Role
We are seeking a highly skilled Scheduling Success Coordinator to join our team in Barcelona. As a key member of our customer service team, you will be responsible for delivering high-standard customer satisfaction in a demanding work environment.
Key Responsibilities
- Manage high-volume phone calls and emails, working to agreed service levels and analyzing and resolving issues in a timely manner.
- Liaise with internal and external customers, understanding their needs and responding to contractual times.
- Optimize scheduling and resource allocation for Agilent Field System Engineers and Alternate Service Partners.
- Prioritize customer onsite response times, aligning with customer expectations and Agilent measures.
- Build strong relationships with internal business partners to strengthen our ability to deliver a superior customer experience.
Requirements
- Spanish/English language proficiency required.
- Experience working in customer service, administration, or project management.
- Strong planning and organizational skills, with high attention to detail.
- Ability to thrive in a dynamic and fast-paced environment.
- Proactive attitude and ability to generate ideas.
- Effective communication and interpersonal skills.
What We Offer
- Competitive compensation and benefits package.
- Agilent Result Bonus.
- Health insurance.
- Internal and external training opportunities.
- Lunch vouchers.
- Gym funding.
- Flexibility to work remotely two days a week.
Agilent is an Equal Opportunity Employer
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