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Scheduling Coordinator
hace 2 meses
Agilent Technologies Spain S.L. is seeking a highly skilled Scheduling Coordinator to support our clients and engineers in Barcelona.
The successful candidate will act as the first point of contact, delivering high-standard customer satisfaction in a demanding work environment. Key responsibilities include managing high-volume phone calls and emails, analyzing and resolving issues, and multi-tasking while maintaining agreed service levels.
Key Objectives:
- Optimize scheduling and resource allocation for Agilent Field System Engineers and Alternate Service Partners.
- Effectively manage communications with customers and internal team members.
- Prioritize customer onsite response times, aligning with customer expectations and Agilent measures.
- Build strong relationships with internal business partners to enhance customer experience.
- Proactively manage resource shortages in cooperation with the Service Business Manager.
Requirements:
- Spanish/English language proficiency required.
- Experience in customer service, administration, or project management.
- Strong planning and organizational skills, with high attention to detail.
- Ability to thrive in a dynamic and fast-paced environment.
- Proactive attitude and effective communication skills.
What We Offer:
- Competitive compensation and benefits package.
- Core global benefits.
- Agilent Result Bonus.
- Health insurance.
- Internal and external training opportunities.
- Lunch vouchers.
- Gym funding.
- Flexibility to work remotely two days a week.
Travel and Schedule:
No travel required. Full-time, day shift, with no end date.
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.
