Client Scheduling Specialist

hace 1 mes

Barcelona, Barcelona, España Agilent A tiempo completo

Position Overview

Agilent is dedicated to fostering innovations that enhance the quality of life. We provide life science, diagnostic, and applied market laboratories globally with cutting-edge instruments, services, consumables, applications, and expertise. Our mission is to empower customers to obtain the insights they need to excel in their endeavors and contribute positively to the world.

We are currently seeking a Scheduling Success Coordinator to enhance our operations and support our clients and engineers effectively.

As a Scheduling Coordinator, you will serve as the primary point of contact, ensuring exceptional customer satisfaction in a fast-paced environment. The ideal candidate will handle a high volume of communications via phone and email, adhering to established service levels while demonstrating the ability to analyze and resolve issues efficiently. Your role will involve collaborating with both internal and external stakeholders to understand their requirements, respond to contractual timelines, and address any challenges that may arise.

Key Responsibilities:

Efficiently schedule and optimize the deployment of Agilent Field System Engineers and Alternate Service Partners for installation, repair, and maintenance services at customer locations. Manage communications effectively with customers and internal team members. Prioritize customer onsite response times in alignment with expectations and Agilent's performance metrics. Cultivate strong relationships with internal business partners to enhance our ability to deliver an outstanding customer experience, including collaboration with Customer Service, Global Customer Field Solutions, Instrument Sales, Contract Sales, and the Business Center. Proactively address resource shortages in coordination with the Service Business Manager.

Qualifications:

Proficiency in English is required; knowledge of Danish, Swedish, or Finnish is a plus. Experience in customer service, administration, or project management is preferred. Strong organizational and planning skills with meticulous attention to detail. Ability to thrive in a dynamic and fast-paced environment. Proactive mindset with a capacity for generating innovative ideas. Excellent communication and interpersonal skills, emphasizing timely and effective interactions.

What We Offer:

A competitive compensation and benefits package, including core global benefits for all staff, along with additional offerings specific to the Spanish business such as: Agilent Result Bonus Health insurance Opportunities for internal and external training Lunch vouchers Gym funding Flexibility to work remotely two days a week Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under applicable laws.

Travel Requirements: No travel required.

Work Schedule: Full-time position.

Shift: Day shift.

Job Function: Services & Support.

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