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Client Support Specialist
hace 2 meses
Job Title: Client Support Specialist at PayFit
Role Overview:
Become a vital part of the Customer Service team at PayFit as a Client Support Specialist. Your key responsibilities will encompass:- Assisting clients in navigating the platform by promptly addressing 'level 1' inquiries.
- Proposing enhancements for ongoing improvement of workflows, documentation, and collaboration with other departments.
- Aiding in the onboarding, training, and support of new team members.
Your Responsibilities:
- Addressing, investigating, or escalating incoming client requests through live chat or email.
- Ensuring clients utilize the PayFit platform effectively and achieve self-sufficiency.
- Establishing trust by delivering timely and effective responses to client questions.
- Contributing to process improvements to boost customer satisfaction.
Ideal Candidate:
- At least 2 years of experience in customer service, with a minimum of 1 year in live chat support.
- Proficient in French.
- Strong empathy and instructional skills focused on customer satisfaction.
- Excellent collaborator eager to assist and support colleagues.
- Problem-solving mindset and adaptability to dynamic environments.
- Driven to thrive in the fast-paced atmosphere at PayFit.
- Enthusiastic about working in a vibrant office environment.
- Tech-savvy with the capability to articulate the innovative features of our solution.
Additional Preferences:
- Basic understanding of French payroll and its regulations.
- Ability to comprehend and follow conversations in English.
Recruitment Process:
(30 mins) Phone interview with a Talent Acquisition Specialist
(60 mins) Interview with Customer Care Representative Team leaders
(30 mins) Interview with the Onboarding & Customer Care Director
About PayFit:
- Opportunities for training and development across various subjects.
- Career advancement with internal mobility options.
- Well-being benefits including discounted membership to wellness programs.
- Comprehensive health insurance coverage.
- Meal benefits: provision of meals during working hours.
- Public transport support, covering a portion of costs or contribution to a bike rental subscription.
- Dynamic international team with opportunities for inter-office visits.
- One day annually dedicated to volunteering for charitable causes.
- Standard provision of MacBooks as equipment.
- Inclusive and supportive workplace promoting equality and diversity.
- Commitment to ensuring equal opportunities for individuals with disabilities.
