IT Support Specialist

hace 4 semanas


Barcelona, Barcelona, España Blu Selection A tiempo completo

IT Support Specialist

We are seeking an IT Support Specialist to join our team in Barcelona. As an IT Support Specialist, you will be responsible for providing first-line support across the EMEA region, managing incidents and service requests, and ensuring excellent customer service.

Key Responsibilities:

  • Provide first-line support across the EMEA region
  • Manage incidents and service requests within agreed targets
  • Ensure excellent customer service by maintaining regular communication with users and providing updates proactively
  • Respect deadlines for projects and assigned tasks
  • Proactively deal with second levels, providers, stakeholders when needed

Requirements:

  • Professional proficiency in English and Italian
  • Based in Barcelona with an NIE
  • Experience with Service logging tools
  • Strong knowledge of Windows 7 and 10, Citrix environment, including networking components, services, and user profiles
  • Experience with at least one of the following: Active Directory, Windows Terminal Services, Citrix Metaframe, Thin Client Terminals, Database Systems, Exchange, and Office 365
  • Flexible, detail-oriented, organized, and energetic
  • Great time-management and communication skills

About Us:

We are an international SSC widely acknowledged as an excellent service provider for companies all over Europe. We offer a dynamic and multicultural environment with a team including talents from more than 30 different nationalities working on high-quality standards.


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