Corporate Client Support Specialist
hace 4 semanas
Job Summary:
The Corporate Client Support Specialist is responsible for providing day-to-day support to corporate clients within the RTM Corporate Bank, ensuring the maintenance of accounts and products. This role involves leveraging corporate cash service teams in other countries and utilizing state-of-the-art tools to deliver an exceptional client experience.
Key Responsibilities:
- Perform product setup activities, including technical onboarding, as part of the cash management structure and coordinate these activities in foreign countries.
- Provide excellent service to clients and monitor their digitalization.
- Coordinate the flow of documentation to and from clients, collect and verify client information, and channel it to relevant teams for end-to-end execution.
- Show ownership of requests received and adhere to established Corp Cash Service KPIs.
- Propose process efficiencies and liaise with respective teams to implement process improvements.
Requirements:
- Knowledge around Cash Management products and experience in customer service.
- Strong interpersonal and communication skills, verbally and in writing.
- Strong client focus, with a Bachelor's degree in Finance, Technology, or Engineering being valued.
- Excellent skills in data mining, AI, and process management.
- Ability to withstand stress, organize, and set priorities to meet deadlines/targets while remaining responsive, calm, and attentive to client needs.
- Fluent written and spoken English and Spanish, with other languages being an asset.
About Us:
Deutsche Bank is a global team transforming the world of finance. We offer a diverse and supportive work environment, where talented individuals can develop to their full potential. We promote good working relationships and encourage high standards of conduct and work performance.
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