Corporate Cash Service Specialist
hace 4 semanas
The Corporate Cash Service Specialist is accountable for the day-to-day support of corporate clients within RTM Corporate Bank and the maintenance of accounts and products.
This is done in a team-coordinated manner by leveraging the corporate cash service teams in other countries and supported by state-of-the-art tools designed with the aim to offer an excellent client experience.
You will be accountable for the digitalization of the service and implementation tasks within DB by offering the full range of self-service tools to our clients and also by bringing efficiency improvements to our internal processes.
You will be the single point of contact for the clients when it comes to the maintenance of their accounts and users, and you will need to act in a coordinated manner with other teams such as KYC, Operations, Legal, etc.
The overall objective is to take care of client satisfaction so that it is easy to do business with DB and service is the reason to stay.
Possibility to lead digitalization projects within the Relationship and Transaction Management area to enhance our processes and services.
Key Responsibilities:
- Reports to the Head of Corporate Cash Service, or respective team lead
- Perform product set up activities including technical onboarding activities that are part of the cash management structure and coordinate these activities in foreign countries
- Provide excellent service to our clients and monitor their digitalization
- Coordinate flow of documentation to and from client, collect and verify the information received from clients and channel it to the relevant teams for E2E execution
- Show ownership of requests received and adhere to the established Corp Cash Service KPI's
- Propose process efficiencies and liaise with the respective teams to implement process improvements
Requirements:
- Knowledge around Cash Management products and experience in customer service
- Knowledge in Trade Finance products and services will be valued
- Strong interpersonal and communication skills, verbally and in writing
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