Corporate Cash Service Specialist
hace 2 semanas
The Corporate Cash Service Specialist is responsible for providing day-to-day support to corporate clients within RTM Corporate Bank, ensuring the maintenance of accounts and products. This role involves leveraging corporate cash service teams in other countries and utilizing state-of-the-art tools to deliver an exceptional client experience.
The ideal candidate will be accountable for the digitalization of services and implementation tasks within DB, offering a full range of self-service tools to clients and bringing efficiency improvements to internal processes. They will serve as the single point of contact for clients regarding account and user maintenance, coordinating with teams such as KYC, Operations, and Legal.
The overall objective is to ensure client satisfaction, making it easy to do business with DB and service the reason to stay. The successful candidate will also have the opportunity to lead digitalization projects within the Relationship and Transaction Management area to enhance processes and services.
Key Responsibilities:
- Reports to the Head of Corporate Cash Service or respective team lead
- Perform product setup activities, including technical onboarding, and coordinate these activities in foreign countries
- Provide excellent service to clients and monitor their digitalization
- Coordinate the flow of documentation to and from clients, collect and verify information, and channel it to relevant teams for E2E execution
- Show ownership of requests received and adhere to established Corp Cash Service KPIs
- Propose process efficiencies and liaise with respective teams to implement process improvements
Requirements:
- Knowledge of Cash Management products and experience in customer service; knowledge of Trade Finance products and services is valued
- Strong interpersonal and communication skills, verbally and in writing
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