Customer Technical Support

hace 1 día


Madrid, Madrid, España The Legends Agency A tiempo completo

**Job Title:** Customer Technical Support & Business Development Consultant

**Location:** South Africa (Remote work may be considered)

**Company Overview:** Our Client is a leading provider of asset wear management software, seeking a versatile Customer Technical Support & Business Development Consultant to join their team.

**About the Role:** We are looking for an individual with a blend of technical expertise, customer service skills, and business development acumen. The ideal candidate will possess experience in software troubleshooting, asset management systems, and data integration.

**Key Responsibilities:

  • Technical Support Software Assistance: Provide expert support to customers using our asset wear management software, including troubleshooting and resolving technical issues.
  • Data Integration: Assist clients with data integration tasks, ensuring seamless operation with their solutions.
  • SQL & Power BI Reporting: Develop and execute SQL queries; build and customize Power BI reports based on client needs.
  • System Testing & Data Fixing: Participate in system testing and address data discrepancies as required.
  • Business Development Market Expansion: Identify and pursue new business opportunities in Southern Africa to grow our clients market presence.
  • Client Relationship Management: Cultivate and maintain strong relationships with potential and existing clients, ensuring high levels of satisfaction and loyalty.
  • Marketing Insight: Collaborate with the team to create and implement marketing strategies that align with business objectives.

**Qualifications & Requirements:** Degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field. Proficiency in software troubleshooting and asset management systems. Experience with SQL, Power BI, and data integration. Familiarity with machinery, particularly undercarriage, buckets, and trays (training will be provided). Proven experience in business development, sales, or client relationship management.

**Benefits & Salary:*

  • Competitive Salary: Commensurate with experience and qualifications, with potential for performance-based incentives.
  • Health Insurance: Comprehensive health insurance package for employees.
  • Remote Work Options: Opportunity to work remotely with flexible working hours.
  • Professional Development Opportunities: Regular training and development programs to enhance skills and knowledge.

**Why Join Us?**
We offer a dynamic and supportive work environment, with opportunities for career growth and professional advancement. You will have the chance to work with cutting-edge software solutions, contributing to projects in South Africa, Botswana, Zambia, Congo, and beyond. Our innovative approach and commitment to excellence make us an exciting place to work.



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