Customer Service Lead

hace 7 días


Madrid, Madrid, España Art2Hire A tiempo completo

**About Us**

We're Art2Hire, a new Silicon Valley based profitable B2C product startup building innovative mobile solutions for the planet.

Location: Ukraine Type: Remote, Full-time Start date: ASAP

About Project and Position:

A leading mobile innovator delivering exciting new products for consumers across the globe, with a flagship VPN application driving ~10M MAUs, is seeking an experienced Customer Service Lead to elevate its customer support framework.

About Role:

If you're passionate about improving customer experiences and can connect users with product or engineering teams, we want to hear from you.

Responsibilities include but are not limited to:

  • Collaborate closely with technical and product teams to enhance product capabilities, including logging and troubleshooting features.
  • Act as a liaison between customer support, product, and engineering teams to ensure effective knowledge sharing and issue resolution.
  • Define and track customer success KPIs to drive continuous improvement in support outcomes.
  • Oversee daily support operations, including ticket resolution and team guidance, while maintaining a hands-on approach to customer inquiries.
  • Compile and deliver regular reports on support metrics and performance.

Estimated Salary: $80,000 - $110,000 per year, depending on experience.

Requirements:

  • Experience in consumer mobile and web software products, with familiarity with Windows products as a plus.
  • Proficiency in managing customer support platforms like Zendesk or similar environments.
  • Demonstrated ability to work collaboratively with technology teams to improve troubleshooting processes and implement automation.
  • Strong communication skills to convey technical concepts effectively to both technical and non-technical audiences.
  • Prior experience in technical troubleshooting and issue triaging.

About You:

  • Upper Intermediate English language proficiency.
  • Collaborative culture that values continuous learning and professional growth.
  • Impactful role with direct influence on product improvement and customer satisfaction.

What's the point?

Opportunity to lead and innovate within a dynamic customer support environment.



  • Madrid, Madrid, España Ing A tiempo completo

    We are seeking a highly skilled and experienced Customer Service Team Lead to join our COO Contact Center team at ING.This is a unique opportunity to lead a high-performing team of customer service professionals and drive business results through exceptional customer experience.The ideal candidate will have a proven track record of managing and developing...


  • Madrid, Madrid, España Cigna Health And Life Insurance Company A tiempo completo

    In this pivotal role as Customer Service Senior Lead at Cigna Health And Life Insurance Company, you will be tasked with driving a high level of engagement in the team and managing relationships with various partners and stakeholders.Key ResponsibilitiesTeam Management: As Senior Lead, you will oversee a team of supervisors to deliver exceptional customer...

  • Customer Service Manager

    hace 2 semanas


    Madrid, Madrid, España Msx International Inc. A tiempo completo

    Job Title: Customer Service Manager - Team Lead PositionAbout the Job:We are seeking an experienced Customer Service Manager to lead our team of customer support professionals. The ideal candidate will have a proven track record of delivering exceptional customer service, leading high-performing teams, and driving business results.Key Responsibilities:Lead a...


  • Madrid, Madrid, España Cencora A tiempo completo

    At Cencora, we are dedicated to creating healthier futures. As a Customer Service Team Lead, you will play a vital role in ensuring the success of our team and delivering exceptional customer service. Your primary responsibility will be to oversee the daily operations of the CS team, ensuring that personnel are working to their full potential and that work...


  • Madrid, Madrid, España Msx International A tiempo completo

    Job Overview:We are seeking an experienced Automotive Customer Service Team Lead to join our team at MSX International in Madrid, Spain.Key Responsibilities:Supervise and support a team of customer service agents to ensure they meet performance targets.Provide ongoing support, motivation, and mentorship to team members.Create comprehensive manuals and...


  • Madrid, Madrid, España Cisco Systems A tiempo completo

    **Job Title:** Customer Experience Lead - Service Operations**Location:** Madrid, Spain**Estimated Salary:** €70,000 - €90,000 per yearJob Description:We are seeking a highly skilled Customer Experience Lead - Service Operations to join our team in Madrid, Spain. As a key member of our organization, you will be responsible for leading the delivery of...


  • Madrid, Madrid, España Msx International Inc. A tiempo completo

    Job DescriptionWe are seeking a skilled Team Leader to join our Contact Center team in Madrid or Barcelona. As a key member of our operations, you will lead and support a team of agents, ensuring exceptional customer service delivery.The ideal candidate will have a strong background in customer service, with experience as a supervisor or team leader. You...


  • Madrid, Madrid, España Msx International A tiempo completo

    Job OverviewWe are seeking a highly skilled Customer Service Team Lead to join our team at MSX International. As a key member of our global mobility organization, you will be responsible for leading a team of customer service professionals and ensuring exceptional support is delivered to our clients.


  • Madrid, Madrid, España Cigna A tiempo completo

    About CignaCigna Corporation is a leading global health service company providing healthcare products and services, group disability, life, and accident insurance. As a customer-facing organization, we strive to deliver exceptional service experiences to our customers.We are currently seeking a highly skilled Customer Service Representative to join our team...


  • Madrid, Madrid, España Digital Customer Care Company Bv A tiempo completo

    We are seeking a skilled and experienced Dutch speaking customer service representative to join our team at Digital Customer Care Company Bv. This is a remote-only position that offers the opportunity to work from anywhere in the world.Salary: 10-15 euros gross per hour, depending on experienceJob DescriptionAs a customer service representative, you will be...


  • Madrid, Madrid, España Msx International Inc. A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Global Automotive Customer Service Team Lead to join our team in Madrid or Barcelona. This is a full-time, indefinite contract position that offers a competitive salary of 30,000€ per year, along with additional benefits.


  • Madrid, Madrid, España Cencora A tiempo completo

    About CencoraCencora is a company dedicated to creating healthier futures. We are united in our responsibility to deliver on this purpose, and every person here plays a vital role in making it happen.Job SummaryWe are seeking a highly motivated Customer Service Team Lead to join our team. This is an exciting opportunity for someone who wants to make a...


  • Madrid, Madrid, España Msx International A tiempo completo

    **Job Overview**We are seeking an experienced Customer Service Team Lead to join our team in Madrid, Spain. As a Team Lead, you will be responsible for guiding and supporting a team of agents in delivering exceptional customer support.**Salary Range:** €35,000 - €45,000 per year (depending on experience)**Job Description:Supervise and support a team of...


  • Madrid, Madrid, España Msx International Inc. A tiempo completo

    We are seeking an experienced Senior Customer Service Team Lead to join our team at MSX International Inc. in Madrid or Barcelona.The successful candidate will have a strong background in customer service and leadership, with the ability to motivate and guide a team of agents to deliver exceptional customer support.As a key member of our team, you will be...


  • Madrid, Madrid, España Msx International Inc. A tiempo completo

    Job SummaryThis role requires a customer service team leader with strong leadership skills and bilingual proficiency in Spanish and English.The ideal candidate will have experience in customer service, supervisory roles, and excellent communication skills.As a team lead, you will be responsible for guiding and supporting a team of agents, ensuring they meet...

  • Customer Service Director

    hace 2 semanas


    Madrid, Madrid, España Cross Border Talents A tiempo completo

    Customer Service Manager Role OverviewWe are seeking a seasoned Cross Border Talents professional to lead our customer service team in Madrid. This role is perfect for a results-driven individual with exceptional leadership skills and a passion for delivering top-tier customer care.About the JobThe ideal candidate will have at least 3-5 years of experience...


  • Madrid, Madrid, España Nutreco A tiempo completo

    Job Summary: We are seeking an experienced Customer Service Team Lead to join our team in Tres Cantos, Madrid. As a key member of our customer service department, you will be responsible for ensuring timely and proper delivery of orders to customers while providing exceptional customer support.About the Role: The ideal candidate will have a strong background...


  • Madrid, Madrid, España Domestic & General Service GmbH A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Service Representative (Dutch Speaking) to join our Benelux team. In this role, you will be responsible for providing exceptional customer service, managing customer interactions, and ensuring compliance with regulatory guidelines.Key Responsibilities:Registration of clients' appliances, details, and...

  • Customer Service Manager

    hace 2 semanas


    Madrid, Madrid, España HITACHI EUROPE S.A. (SPAIN) A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Sales Administrator Supervisor to join our team at HITACHI EUROPE S.A. (SPAIN).This is an exciting opportunity to lead the EMEA sales support team and drive customer satisfaction through exceptional leadership and communication skills.Key Highlights:Lead the EMEA sales support team to achieve...


  • Madrid, Madrid, España Msx International A tiempo completo

    OverviewMSX International is a leading provider of industry expertise in the automotive sector. With over 5,000 employees across more than 80 countries, our teams deliver cutting-edge solutions that drive innovation and operational excellence.About the RoleWe are seeking an experienced International Customer Service Team Lead to join our team in Madrid or...