Customer Service Representative With Farsi Expertise
hace 1 semana
As a leading financial services company, Wibit Consulting & Services (Wibitcs) is seeking a highly skilled Customer Support Agent to join their team in Limassol. This full-time position offers a competitive base salary and opportunities for professional growth.
About the RoleThis customer-facing role requires excellent communication skills, both verbal and written, with a strong focus on providing top-notch support to clients. The ideal candidate will have proven experience in customer service, a solid understanding of Forex and the Financial Market, and fluency in English and Farsi.
In this dynamic environment, you will work collaboratively with other departments to resolve client inquiries and provide timely solutions. Your ability to work under pressure, meet deadlines, and maintain accuracy is essential for success.
Key Responsibilities- Provide exceptional customer support via phone calls, chats, emails, and portal interactions.
- Assess customer needs to deliver satisfaction and ensure a positive experience.
- Manage incoming inquiries from new leads and clients through various channels.
- Collaborate with colleagues to investigate and resolve complex issues.
- Update CRM records and maintain accurate documentation of all communications.
To succeed in this role, you will need:
- A minimum of [€38,000 - €48,000] per annum, based on qualifications and experience.
- Fluency in English and Farsi (C1 level).
- Excellent Microsoft Office skills, including Word, Excel, and Outlook.
- A strong phone contact handling background and active listening skills.
- Ability to work flexible shifts, including mornings, afternoons, and evenings.
As a valued member of our team, you will enjoy:
- Medical insurance scheme.
- Provident fund.
- 13th salary benefit.
- Company group discount scheme.
- State-of-the-art working facilities in a central location.
- Ongoing opportunities for professional learning and growth.
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Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completoWe are working in collaboration with a leading financial services company to find a Farsi-speaking Customer Support Agent for their office in Limassol, Cyprus. The position is full-time and comes with a competitive remuneration package, including base salary and various benefits.Key Responsibilities:Providing exceptional customer support experience with a...
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