Airline Account Manager Role: Professional Service Excellence
hace 2 semanas
At Trip, we're committed to delivering exceptional experiences for our customers. As a key member of our team, you'll play a vital role in ensuring the highest standards of service excellence.
**About Us**
We're a leading online travel brand with a presence across Asia, Europe, the Americas, and Oceania. Our company was founded in 1999 and has grown to become one of the largest e-commerce companies in China, listed on NASDAQ in 2003 and HKEX in 2021.
We operate four contact centres globally, providing 24/7 customer service in 19 languages. Our diverse team of over 30,000 employees from 30 countries is dedicated to expanding our global reach and becoming the world's leading online travel brand.
**Job Description**
This role involves auditing customer contacts to ensure quality service delivery by advisors. You'll analyse customer dissatisfaction, identify root causes, and collaborate with teams to address business needs.
**Key Responsibilities**
- Audit customer contacts to evaluate quality of service delivered
- Analyse customer dissatisfaction and identify root causes
- Collaborate with teams to address business needs and ensure actions are taken
**Requirements**
- Previous experience as a Quality Controller or similar role
- Fluency in Portuguese and English (both verbal and written)
- Strong analytical and problem-solving skills
- Ability to work independently and manage workload effectively
**Benefits**
- Competitive salary: £35,000 - £45,000 per annum (dependent on experience)
- 32 days annual leave
- Health cash plan
- Employee well-being program
- Monthly performance-based bonuses
- Extensive learning opportunities
**Why Choose Trip?**
We offer a supportive and inclusive work environment that encourages personal growth and career development. With opportunities to travel and explore new destinations, you'll have the chance to make a real impact on our customers' experiences.
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