Airline Account Manager Role: Professional Service Excellence

hace 2 semanas


Madrid, Madrid, España Trip A tiempo completo

At Trip, we're committed to delivering exceptional experiences for our customers. As a key member of our team, you'll play a vital role in ensuring the highest standards of service excellence.

**About Us**

We're a leading online travel brand with a presence across Asia, Europe, the Americas, and Oceania. Our company was founded in 1999 and has grown to become one of the largest e-commerce companies in China, listed on NASDAQ in 2003 and HKEX in 2021.

We operate four contact centres globally, providing 24/7 customer service in 19 languages. Our diverse team of over 30,000 employees from 30 countries is dedicated to expanding our global reach and becoming the world's leading online travel brand.

**Job Description**

This role involves auditing customer contacts to ensure quality service delivery by advisors. You'll analyse customer dissatisfaction, identify root causes, and collaborate with teams to address business needs.

**Key Responsibilities**

  • Audit customer contacts to evaluate quality of service delivered
  • Analyse customer dissatisfaction and identify root causes
  • Collaborate with teams to address business needs and ensure actions are taken

**Requirements**

  • Previous experience as a Quality Controller or similar role
  • Fluency in Portuguese and English (both verbal and written)
  • Strong analytical and problem-solving skills
  • Ability to work independently and manage workload effectively

**Benefits**

  • Competitive salary: £35,000 - £45,000 per annum (dependent on experience)
  • 32 days annual leave
  • Health cash plan
  • Employee well-being program
  • Monthly performance-based bonuses
  • Extensive learning opportunities

**Why Choose Trip?**

We offer a supportive and inclusive work environment that encourages personal growth and career development. With opportunities to travel and explore new destinations, you'll have the chance to make a real impact on our customers' experiences.



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